Live Chat + AI Agents + Help Desk

Turn conversations into conversions with live chat and AI agents.

AI agents trained on your business answer instantly. Your team steps in for the conversations that matter, right from Microsoft Teams, Slack, or Google Chat.

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No credit card required · 14-day free trial 4.7 on Capterra

Works with:

Social Intents dashboard showing live chat conversations

Response time

< 5s

AI-assisted

AI resolved

75%

Of inquiries

Channels

Connected

Trusted by leading brands worldwide

Customer service just changed. Buyers expect instant answers 24/7. The companies winning this shift let AI answer first and save their people for the conversations that matter.

Emma Website chat

Hi! When will my order #4821 arrive?

AI Agent is looking up your order…

AI Agent · answered instantly

It shipped yesterday and arrives Thursday. Here is your tracking link.

Marcus Website chat

Hi! We're looking at plans for our whole team. Can I talk to someone about pricing?

New sales lead. Escalating to your team in Microsoft Teams…

Alex · replied from Microsoft Teams

Happy to help! I can walk you through options. Does a quick call tomorrow work?

The complete AI customer support platform for your business from the collaboration tools you already use.

One inbox for website chat, email, WhatsApp, SMS, and Messenger. AI answers first, your team steps in from Teams, Slack, or Google Chat.

Sarah Chen · pricing page Live

Do you ship to Canada?

AI Yes! Free shipping over $75, usually 3–5 business days.

Daniel joined from Microsoft Teams

Help desk built in, not bolted on. Turn any conversation into a ticket with status, assignment, and email or SMS follow-up.

Status Ticket Updated

Open AIRefund request — created from AI chat now

Open Payment issue — charged twice this month 30m

In progress Can't connect Microsoft Teams channel 45m

Resolved Where is my order #4821? 2h

Pending Billing question about annual plan 3h

AI Actions let your agent do real work: look up orders, book meetings, and update your systems, step by step. Explore AI Actions

1Ask for the order number and email.

2Use lookup_order to retrieve details.

3Confirm the item to return.

4Check return window eligibility.

Order status lookup Book a meeting Create lead

Analytics on resolution rates, response times, sentiment ratings, and where AI hands off to your team.

AI resolved +12% 75%

FebAug

Sentiment 82% positive 14% neutral 4% negative

Advanced AI

Train your AI agent on your entire website in seconds

Enter your URL or upload PDFs and help docs, and your AI agent instantly learns your products, services, and brand voice. It's like hiring a support agent who already knows everything about your business.

Choose your AI model

Pick ChatGPT, Claude, or Gemini based on your needs. Switch anytime.

Control how AI responds

AI answers first then hands off, works alongside team members, or only when you're offline.

AI Actions do real work

Look up orders, capture leads, and trigger custom workflows in your systems, right from the conversation. Explore AI Actions

80+ languages supported

Auto-detect and respond in your customer's language. Global support made easy.

Train Your AI Free

Train on your website

https://yourcompany.com Train AI

/pricing trained

/features trained

/shipping-and-returns trained

/docs/getting-started trained

/blog/product-updates trained

128 pages crawled AI agent ready

Choose your AI model

Support, sales, and lead capture. One AI agent handles all three.

Put the same agent to work on every job in your funnel, and decide exactly when a human takes over.

How do I reset my password?

Go to Settings, then Security, then "Reset password." Here is the full guide from our help center.

AI Agent · answered from your docs

Resolved by AI. No ticket created.

Customer support

Instant answers from your docs

Your AI agent resolves everyday questions 24/7 and hands complex cases to your team.

Do you offer discounts on annual plans for 20 seats?

Escalated to Microsoft Teams

We do! For 20 seats I can put together annual pricing today. Want a quick call?

Alex · replied from Microsoft Teams

Sales

Hot leads reach a human, fast

AI spots buying intent and gets your team in the conversation before prospects bounce away.

2:04 AM · Your team is offline

Can you send me more info on the Pro plan?

Of course! What is the best email to send it to?

New lead synced to your CRM

Lead capture

Leads captured while you sleep

Your AI agent collects contact details after hours and syncs every new lead to your CRM.

Flexible By Design

Your team chat, our web Inbox, or 100% AI. You choose how to answer.

Channel integrations are optional. Pick the workflow that fits your team, or mix all three.

Answer from your team chat

Reply to website visitors directly inside Microsoft Teams, Slack, or Google Chat. Your team works where they already spend their day, with no new tab to babysit.

Answer from the web Inbox

No integration required. Every plan includes our advanced omnichannel Inbox, so you can manage website, WhatsApp, SMS, and Messenger conversations, assign chats, and review history right in your browser.

Or let AI handle everything

Skip the integrations and human handoff entirely. Train your AI agent on your website and docs and let it automate customer service end to end, 24/7. Add your team later, only if you want to.

How It Works

Set up your live chat in 5 minutes. Seriously.

No complex setup. No expensive implementation. Connect your team chat, or just use the built-in web Inbox.

Create your account

Connect your tools

Optional one-click integration with Teams, Slack, Google Chat, or Zoom.

Add to your website

Copy one line of code or use our WordPress/Shopify plugins.

Start chatting

Respond from Teams, Slack, or our web Inbox, or let AI handle it all.

Plays nicely with your stack.

From your website builder to your CRM, connect the tools you already use. See all integrations

Built for your industry

From ecommerce stores to universities, teams use Social Intents to answer faster where their customers already are.

See all industries

Ecommerce

Answer sizing, shipping, and returns instantly. AI trained on your catalog keeps shoppers moving to checkout.

Explore

Software & IT

Support users from the Slack or Teams channels your engineers already watch. Escalate bugs with full context.

Explore

Higher Education

Admissions, financial aid, and registrar questions answered around the clock, in the student's language.

Explore

Finance

Secure, professional client communication with routing to the right department every time.

Explore

Stop paying per seat for customer support software. Unlimited teammates on Basic plans and up, AI included on every plan, at a fraction of what Fin.ai, Zendesk, or Drift charge.

See pricing

Simple, transparent pricing

Start free trial (no credit card required). No hidden fees.

Monthly Annual (Save 20%)

Starter

For small teams

$39 /mo

1 Chat Widget
4 Seats
250 conversations/mo
ChatGPT, Claude, or Gemini
Teams, Slack, Google Chat Integrations
Unified inbox, contacts & analytics

Start Free Trial

Basic

For growing teams

$69 /mo

2 Chat Widgets
Unlimited Seats
1,000 conversations/mo
ChatGPT, Claude, or Gemini
Teams, Slack, Google Chat Integrations
Contacts, Companies & CSAT analytics
Outbound campaigns

Start Free Trial

Pro

For scaling businesses

$99 /mo

5 Chat Widgets
Unlimited Seats
5,000 conversations/mo
ChatGPT, Claude, or Gemini
Teams, Slack, Google Chat Integrations
Contacts, Companies & CSAT analytics
Outbound campaigns
Cross-team routing
White Label
Help desk ticketing & email channel
AI Assist for agents
Custom AI actions & escalation routing

Start Free Trial

Business

For enterprise teams

$199 /mo

10 Chat Widgets
Unlimited Seats
10,000 conversations/mo
ChatGPT, Claude, or Gemini
Teams, Slack, Google Chat Integrations
Contacts, Companies & CSAT analytics
Outbound campaigns
Cross-team routing
White Label
Help desk ticketing & email channel
AI Assist for agents
Custom AI actions & escalation routing
Real-time chat translation

Start Free Trial

Solo founder or single site? Our Lite plan is $29/month ($21/month billed annually) with 1 seat, 1 chat widget, and 60 conversations per month.

Need more? See all plans or Agency Plans

Loved by teams worldwide

From startups to Fortune 500 companies, teams trust Social Intents for customer conversations.

Security your IT team will sign off on

GDPR Compliant

Full compliance with EU data protection standards. Details

Encrypted Everywhere

Data encrypted in transit and at rest on secure AWS infrastructure.

99.9% Uptime

Reliable infrastructure trusted by universities, enterprises, and Fortune 500 teams since 2014.

Your Data Stays Yours

Your transcripts and contacts belong to you. Export anytime.

Frequently asked questions

Social Intents is a live chat and AI chatbot platform that enables businesses to provide customer support directly from Microsoft Teams, Slack, or Google Chat. It combines AI-powered chatbots that can handle 75% of customer questions automatically with human live chat for complex inquiries.

Unlike traditional live chat tools that require a separate dashboard, Social Intents integrates directly with Microsoft Teams, Slack, and Google Chat, the tools your team already uses daily. This means zero learning curve, faster response times, and no per-seat pricing.

Yes. Social Intents provides AI chatbots powered by ChatGPT, Claude, and Gemini that work alongside your team in Slack, Microsoft Teams, or Google Chat. The AI handles routine questions automatically and seamlessly hands off complex conversations to a live agent in your team's chat channel.

Social Intents offers a 14-day free trial with no credit card required. Paid plans start at $39/month (Starter), $69/month (Basic with unlimited seats), $99/month (Pro with ChatGPT, Claude, or Gemini and white label), and $199/month (Business with 10,000 chats/month). Annual billing saves 20%. There is no per-seat pricing on Basic plans and above.

Yes. Social Intents supports WhatsApp Business integration, allowing your team to receive and respond to WhatsApp messages directly from Microsoft Teams, Slack, or Google Chat. AI chatbots can also handle WhatsApp conversations automatically. A Coexistence Mode lets the business owner keep using the WhatsApp Business App on their phone while the team uses Social Intents.

Adding Social Intents live chat takes under 5 minutes. Sign up for a free trial, connect your team chat (Microsoft Teams, Slack, or Google Chat), then copy a single line of JavaScript to your website or use the WordPress, Shopify, Wix, or Squarespace plugin. Your team can immediately start responding to visitors from their existing chat tools.

No. Social Intents is designed to make your team more effective, not redundant. The AI handles the repetitive questions instantly, and anything sensitive, complex, or high-value like a new sales inquiry gets escalated to your team in Microsoft Teams, Slack, or Google Chat with full conversation context. You decide exactly which conversations AI handles and which ones go to a human.

The AI only answers from the content you train it on, so it doesn't guess or make things up. When it can't answer confidently, it hands the conversation to your team in real time, or captures the visitor's contact details and creates a ticket with email follow-up if nobody is online. Escalation rules are fully in your control.

Ready to turn Teams, Slack, or Google Chat into your customer support platform?

Join 50,000+ teams who use Social Intents to offer omni-channel support from the tools they already use, with AI that handles the repetitive questions.

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