Built for Google Workspace
Google Live Chat for Your Website
Add live chat for Google Workspace and answer website visitors directly from Google Chat and Gmail, with no new app for your team to learn. AI chatbots powered by ChatGPT, Claude, and Gemini handle routine questions 24/7 and escalate to your team when a human is needed.
✓ No credit card required · ✓ 14-day free trial · ✓ Works with Gmail too
How Google Chat Live Chat Works
Connect your website to Google Chat in three simple steps. No code required, and no new software for your team to learn.
Connect Google Chat
Link your Google Workspace account and choose the Google Chat Space where website conversations should appear. Setup takes about 5 minutes with no developer needed.
Add the Chat Widget
Copy one line of code to your website, or install our WordPress, Shopify, Wix, or BigCommerce plugin. Customize the widget colors and greeting to match your brand.
Chat With Visitors
When a visitor starts a chat, the conversation appears in Google Chat. Your AI chatbot can answer first and escalate to your team, who reply from Chat, Gmail, or the mobile app.
The complete AI customer support platform, all answered from the Google Chat Spaces your team already has open.
One inbox for website chat, email, WhatsApp, SMS, and Messenger. AI answers first, your team steps in from Google Chat.
Help desk built in, not bolted on. Turn any conversation into a ticket with status, assignment, and email or SMS follow-up.
AI Actions let your agent do real work: create leads, book demos, and update your CRM, step by step. Learn more about AI Actions
Analytics on resolution rates, response times, sentiment ratings, and where AI hands off to your team in Google Chat.
Native Google Workspace Integration
Works seamlessly with the tools your team already uses. No additional software to install.
Google Chat
Receive and respond to website chats directly in Google Chat Spaces. Route conversations to the right team.
Gmail Integration
Get chat notifications in Gmail. Respond to customers without switching between apps.
Mobile App
Respond from Google Chat mobile app on iOS and Android. Never miss a customer conversation.
Your customers chat on your website. Your team replies from Google Chat. Website live chat, WhatsApp, and SMS conversations answered from Google Chat and Gmail, the tools your team already has open all day.
AI Handles FAQs, Humans Handle the Rest
Our AI chatbots answer common questions 24/7. When conversations need a human touch, they escalate directly to your Google Chat Space.
ChatGPT, Claude, or Gemini
Train AI on your website content, documents, and FAQs for instant, accurate responses.
Smart Escalation
AI knows when to escalate. Complex questions and sales inquiries go straight to your team.
Reply from Google Chat
When AI escalates, your team continues the conversation right in Google Chat. Full context included.
Hi! I'm here to help. I see you're asking about enterprise pricing. Let me connect you with our sales team.
Hi Sarah! I'm Mike from sales. I'd be happy to walk you through our enterprise options. We offer volume discounts for teams over 50 agents.
Google Chat Live Chat Features
Team Spaces
Route chats to different Google Chat Spaces based on department, topic, or website page.
Gemini
ChatGPT
ClaudeAI Chatbots
Gemini, ChatGPT, or Claude answers FAQs automatically and escalates to your team when needed.
Smart Notifications
Get notified in Google Chat, Gmail, and on mobile the moment a visitor needs help.
Custom Branding
Match the chat widget to your brand colors, greeting, and style. No coding required.
Analytics
Track response times, chat volume, AI resolution rates, and team performance.
Enterprise Security
GDPR compliant with enterprise-grade security. Your data stays secure in Google Workspace.
Google Chat Live Chat vs. Standalone Live Chat Software
Why Google Workspace teams choose live chat in Google Chat over separate live chat tools with their own agent dashboards
| Feature | Live Chat in Google ChatSocial Intents | Standalone Live Chat Tools |
|---|---|---|
| Reply to website live chat from Google Chat | ||
| Live chat notifications in Gmail | ||
| AI Chatbots (ChatGPT, Claude, Gemini) | Limited or extra cost | |
| No separate agent dashboard to learn | ||
| Unlimited agents | Per-agent pricing | |
| WhatsApp & SMS to Google Chat | ||
| Setup time | 5 minutes | Days to weeks |
Why Google Chat
Why Use Google Chat for Customer Support?
Your team already lives in Google Workspace. Meet customers where your team already works.
No per-agent pricing
Traditional helpdesks charge for every seat. Social Intents lets your whole Google Workspace answer from Google Chat on one flat plan, so support scales without extra costs.
Your team only sees the conversations that actually need them.
Chats appear instantly in Google Chat and Gmail. No separate dashboard means faster replies.
Your team already knows Google Chat and Gmail. No training needed, start supporting customers today.
Multiple teammates see every chat in your Space. @mention experts for help on complex questions.
Built on Google Cloud with enterprise-grade security. GDPR compliant, and your data stays protected.
All Your Customer Channels in Google Chat
Don't just handle website chats. Route WhatsApp messages, SMS texts, and more directly to your Google Chat Space.
Support software that lives in Google Chat. No new tool to learn. Live chat, email, and tickets land in the app your team already uses. AI answers routine questions around the clock, escalates with full context, and every plan includes unlimited agents.
Works with Your Favorite Tools
Connect Google Chat live chat to your CRM, helpdesk, and more
Frequently Asked Questions
Everything you need to know about Google live chat
Social Intents connects your website chat widget directly to Google Chat Spaces. When a visitor starts a chat on your website, the conversation appears in your Google Chat Space where your team can respond in real-time. You can also respond from Gmail or the Google Chat mobile app.
Yes! Social Intents turns Google Chat into a powerful customer support platform. Your team can handle website chats, WhatsApp messages, and SMS conversations all from Google Chat. AI chatbots handle common questions automatically, and complex issues are escalated to your team.
Yes! Since Google Chat is integrated into Gmail, you can receive chat notifications and respond to customers directly from Gmail's chat panel. This means you never have to leave your inbox to help customers.
Plans start at $39/month with unlimited agents. Unlike traditional help desks that charge per agent, Social Intents lets you add your entire team without additional costs. We offer a 14-day free trial with no credit card required.
Absolutely! Social Intents includes AI chatbots powered by ChatGPT, Claude, or Gemini. Train the AI on your website content, FAQs, and documents. The AI handles routine questions 24/7 and automatically escalates complex issues to your team in Google Chat.
Most teams are up and running in under 5 minutes. Simply connect your Google Workspace account, add a chat widget to your website, and start receiving chats in Google Chat. No technical expertise required.
Google Chat is included with Google Workspace, but connecting it to your website's live chat requires Social Intents. Plans start at $39/month with unlimited agents and a 14-day free trial, so you can turn Google Chat into a full customer support platform without per-agent fees.
Google Chat is part of Google Workspace, so you'll need a Google Workspace account to respond from Google Chat. If your team doesn't use Google Workspace, Social Intents connects the same website chat widget to Microsoft Teams, Slack, Zoom, and Webex instead.
Yes. Because conversations arrive in Google Chat, your team can read and reply from the Google Chat mobile app on iOS and Android, or from Gmail on mobile. You can support customers from anywhere without installing a separate agent app.
Yes. Social Intents routes WhatsApp Business messages, SMS texts, and Facebook Messenger conversations into your Google Chat Space alongside website chats, giving your team one place to handle every customer channel.
Ready for Google Live Chat?
Join thousands of Google Workspace teams using Social Intents to chat with website visitors directly from Google Chat.
No credit card required • Unlimited agents on every plan